Last updated: September 2026
Distributed Growth Sp. z o.o.
ul. Poligonowa 15F
20-817 Lublin
Poland
Email: info@trevershop.com
The Buyer has the right to return the product by withdrawing from the distance sales contract within 14 calendar days from the date of delivery.
This right applies to online purchases made by consumers, including products purchased during promotions, discounts, or sales, unless a legal exception applies.
The Buyer does not need to provide a reason for withdrawal.
To return a product, the Buyer must send a clear withdrawal request to:
The request should include:
After receiving the request, the Seller will provide the return address and return instructions.
The Buyer must send the product back within 14 calendar days from the day on which they informed the Seller of their decision to withdraw from the contract.
The deadline is met if the Buyer sends the product before the 14-day period expires.
The returned product should be sent back in a condition that allows the Seller to inspect it.
Where reasonably possible, the product should be returned:
The Buyer may inspect and test the product only as necessary to establish its nature, characteristics, and functioning.
The Buyer may be responsible for any decrease in the value of the product caused by handling beyond what is necessary for normal inspection.
Return shipping costs are borne by the Buyer, unless the product is defective, damaged, incorrect, or not as described.
The Buyer is responsible for safely packaging the product and returning it using a reliable shipping method.
The Seller is not responsible for products lost or damaged during return transit, unless the return shipment was organised by the Seller.
We recommend using a trackable shipping service.
Once the withdrawal request is received, the Seller will process the refund without undue delay and no later than 14 calendar days from the date on which the Seller is informed of the Buyer’s decision to withdraw.
The Seller may withhold the refund until the returned product has been received or until the Buyer provides proof of having sent the product back, whichever occurs first.
Refunds are usually processed via bank transfer or another suitable refund method agreed with the Buyer.
In case of valid withdrawal, the Seller will refund the amount paid by the Buyer for the product and, where applicable, the standard delivery cost paid at the time of purchase.
Additional costs resulting from the Buyer’s choice of a delivery method other than the standard delivery option offered by the Seller may not be refunded.
Return shipping costs are not refunded unless the product is defective, incorrect, damaged, or not as described.
If the product received is defective, damaged, incorrect, or not as described, the Buyer should contact the Seller as soon as possible at:
The message should include:
In such cases, the Buyer may be entitled to repair, replacement, price reduction, refund, or another remedy under applicable consumer protection law.
Returns may not be accepted for:
This does not affect the Buyer’s legal rights in case of defective or non-conforming products.
For all return and refund enquiries, contact: