Privacy Policy

Last updated: September 2026

1. General Information

This Privacy Policy explains how trevershop.com collects, uses, stores, shares, and protects personal data of users and customers.

The website trevershop.com is operated by:

Distributed Growth Sp. z o.o.
ul. Poligonowa 15F
20-817 Lublin
Poland
Email: info@trevershop.com

For the purposes of applicable data protection laws, including Regulation (EU) 2016/679, known as the General Data Protection Regulation, Distributed Growth Sp. z o.o. is the Data Controller of the personal data processed through the Website.

By using the Website, placing an order, contacting us, or interacting with our services, users acknowledge that their personal data may be processed as described in this Privacy Policy.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Data Provided by the User

When a user places an order, contacts us, submits a form, or communicates with us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Billing details, where applicable
  • Order number
  • Product purchased
  • Delivery information
  • Customer support messages
  • Return, refund, or complaint information
  • Any other information voluntarily provided by the user

2.2 Order and Transaction Data

When a customer places an order on trevershop.com, we may process:

  • Products ordered
  • Order value
  • Payment method
  • Cash on Delivery status, where applicable
  • Delivery status
  • Return and refund status
  • Customer service history
  • Courier delivery information

2.3 Technical and Usage Data

When a user visits the Website, we may collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Language settings
  • Pages visited
  • Time spent on the Website
  • Referring website or advertisement
  • Clicks and interactions
  • Approximate location based on technical data
  • Cookie and consent preferences

Some of this information may be collected through cookies or similar technologies. More information is available in our Cookie Policy.

2.4 Marketing and Analytics Data

Where the user has given consent, we may process data for analytics, advertising, remarketing, and campaign optimisation purposes.

This may include:

  • Website visits
  • Product views
  • Add-to-cart events
  • Checkout events
  • Purchase or lead events
  • Interaction with advertisements
  • Traffic source
  • Advertising identifiers
  • Conversion data
  • Approximate location
  • Device and browser information

3. Purposes of Processing

We process personal data for the following purposes:

3.1 Order Processing and Delivery

We process personal data to:

  • Receive and confirm orders
  • Prepare and dispatch products
  • Deliver products to the customer
  • Contact the customer regarding the order
  • Manage Cash on Delivery orders
  • Provide order updates
  • Handle delivery issues

3.2 Customer Support

We process personal data to:

  • Respond to customer enquiries
  • Manage complaints
  • Handle refund and return requests
  • Provide product or order assistance
  • Resolve delivery or payment issues

3.3 Legal and Accounting Obligations

We process personal data to comply with legal obligations, including:

  • Accounting and tax obligations
  • Consumer protection obligations
  • Handling withdrawal requests
  • Processing warranty or legal guarantee claims
  • Responding to lawful requests from authorities
  • Keeping legally required business records

3.4 Website Operation and Security

We process technical data to:

  • Operate the Website
  • Maintain website security
  • Prevent fraud and abuse
  • Detect technical errors
  • Protect orders and transactions
  • Improve website stability and functionality

3.5 Analytics and Website Improvement

Where required consent has been given, we may process data to:

  • Understand how users interact with the Website
  • Analyse traffic and performance
  • Improve website structure and content
  • Measure user experience
  • Test and optimise landing pages, product pages, and checkout flows

3.6 Marketing and Remarketing

Where the user has given consent, we may process data to:

  • Measure advertising campaign performance
  • Show relevant advertisements
  • Create remarketing audiences
  • Optimise advertising campaigns
  • Measure conversions
  • Understand which advertisements led to visits, leads, or purchases

Marketing and remarketing may involve tools such as Google Ads, Google Analytics, Google Tag Manager, Meta Pixel, Facebook Ads, Instagram Ads, TikTok Pixel, or other advertising platforms, depending on the Website configuration.

4. Legal Basis for Processing

We process personal data only where we have a valid legal basis.

Depending on the situation, the legal basis may be:

4.1 Performance of a Contract

We process personal data when necessary to process, confirm, deliver, manage, or fulfil an order placed by the customer.

4.2 Legal Obligation

We process personal data when necessary to comply with legal, accounting, tax, consumer protection, or regulatory obligations.

4.3 Legitimate Interest

We may process personal data where necessary for our legitimate interests, provided that such interests are not overridden by the rights and freedoms of the user.

Legitimate interests may include:

  • Website security
  • Fraud prevention
  • Customer service management
  • Business administration
  • Establishment, exercise, or defence of legal claims
  • Improving services and internal processes
  • Protecting the Website and transactions

4.4 Consent

We process personal data based on consent for purposes such as:

  • Non-essential cookies
  • Analytics cookies, where required
  • Marketing cookies
  • Remarketing pixels
  • Direct marketing communications, where applicable
  • Certain profiling or advertising activities

The user may withdraw consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Cash on Delivery

Where Cash on Delivery is selected or available, the customer’s personal data may be shared with courier and logistics providers for the purpose of delivering the order and collecting payment upon delivery.

The data shared with courier partners may include:

  • Name
  • Phone number
  • Delivery address
  • Order amount
  • Delivery instructions
  • Order reference

This processing is necessary to fulfil the order and deliver the product to the customer.

6. Who We Share Personal Data With

We may share personal data only where necessary and in accordance with applicable law.

Recipients may include:

  • Courier and logistics providers
  • IT and hosting providers
  • Website maintenance providers
  • Email and communication service providers
  • Accounting and tax service providers
  • Legal advisors
  • Customer support tools
  • Analytics providers, where consent is given
  • Advertising platforms, where consent is given
  • Payment service providers, if online payment methods are introduced
  • Public authorities, where required by law

We do not sell personal data.

Third-party service providers process personal data only for the purposes described in this Privacy Policy and according to applicable data protection requirements.

7. Cookies and Similar Technologies

The Website uses cookies and similar technologies.

Cookies may be used for:

  • Website functionality
  • Shopping cart and checkout
  • Security
  • Cookie consent management
  • Analytics
  • Advertising
  • Remarketing
  • Conversion tracking

Strictly necessary cookies are used to operate the Website and do not require prior consent.

Analytics, marketing, profiling, and remarketing cookies are used only where the user has given consent, where required by law.

More detailed information is available in our Cookie Policy.

8. Direct Marketing

We may send marketing communications only where we have a valid legal basis, such as the user’s consent or another basis permitted by applicable law.

Users may unsubscribe from marketing communications at any time by using the unsubscribe link, where available, or by contacting:

info@trevershop.com

9. International Data Transfers

Some service providers used by the Website may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we apply appropriate safeguards required by the GDPR, such as:

  • European Commission adequacy decisions
  • Standard Contractual Clauses
  • Additional technical and organisational safeguards
  • Other lawful transfer mechanisms under applicable data protection law

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of data and the purpose of processing.

In general:

  • Order and transaction data may be retained for the period required by accounting, tax, and consumer protection laws
  • Customer support messages may be retained for as long as necessary to handle the request and protect legal interests
  • Return, refund, and complaint data may be retained for the period necessary to manage claims and comply with legal obligations
  • Marketing consent data may be retained until consent is withdrawn or for the period necessary to prove valid consent
  • Cookie consent preferences may be retained according to the Cookie Policy
  • Technical security logs may be retained for a limited period necessary for security and fraud prevention

When personal data is no longer needed, it will be deleted, anonymised, or securely archived according to applicable law.

11. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Secure website connections
  • Access control
  • Data minimisation
  • Secure hosting
  • Internal access restrictions
  • Monitoring and security tools
  • Backups and technical safeguards
  • Confidentiality obligations for service providers

However, no online system can be guaranteed to be completely secure.

12. User Rights

Under the GDPR, users may have the following rights:

  • Right of access to personal data
  • Right to rectification of inaccurate data
  • Right to erasure of personal data
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time
  • Right not to be subject to fully automated decisions producing legal or similarly significant effects, where applicable
  • Right to lodge a complaint with a competent supervisory authority

To exercise these rights, users may contact us at:

info@trevershop.com

We may need to verify the identity of the person making the request before responding.

We will respond to valid requests within the timeframe required by applicable law.

13. Right to Object to Marketing

Users have the right to object at any time to the processing of their personal data for direct marketing purposes.

If a user objects to direct marketing, we will stop processing their personal data for that purpose.

14. Automated Decision-Making and Profiling

The Website may use limited profiling for advertising, analytics, remarketing, and campaign optimisation purposes, where consent is required and has been provided.

We do not use solely automated decision-making that produces legal effects or similarly significant effects on users.

15. Children’s Data

The Website is not intended for children.

We do not knowingly collect personal data from children. If we become aware that personal data of a child has been collected without appropriate legal basis, we will take reasonable steps to delete such data.

16. Links to Third-Party Websites

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

Users should read the privacy policies of third-party websites before providing any personal data.

17. Supervisory Authority

Users have the right to lodge a complaint with a competent data protection authority.

For Poland, the competent supervisory authority is:

President of the Personal Data Protection Office
Urząd Ochrony Danych Osobowych — UODO
Warsaw, Poland

Users may also contact the supervisory authority in their country of residence, where applicable.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, Website functionality, or third-party tools.

The latest version will always be available on trevershop.com.

19. Contact

For questions about this Privacy Policy, personal data processing, or to exercise privacy rights, contact:

Distributed Growth Sp. z o.o.
ul. Poligonowa 15F
20-817 Lublin
Poland
Email: info@trevershop.com